FAQs

When will my order ship?

Orders are processed within 1–2 business days. You’ll receive a tracking link via email once your order ships.

Do you offer free shipping?

Yes. We offer free standard U.S. shipping on all orders.

Do you ship internationally?

At this time, we only ship within the United States. If you’re outside the U.S. and interested in placing an order, feel free to contact us.

How do your sizes run?

Our items generally run true to size. If your child is between sizes, we recommend sizing up for added comfort and room to grow. A full size guide is available on each product page.

What materials do you use?

We use certified organic cotton and OEKO-TEX® STANDARD 100 certified dyes to ensure each piece is safe, soft, and gentle on sensitive skin. Learn more on our Materials page.

Will the fabric shrink or fade?

Our garments are pre-washed to minimize shrinkage. For best results, wash cold and lay flat to dry.

What is your return policy?

Returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original packaging. Final sale items are not eligible.

How do I start a return or exchange?

You can submit a return request through our online form or by emailing us at support@riversthreads.com with your order number and details.

How can I reach you?

We’re happy to help. Contact us at support@riversthreads.com, and we’ll get back to you within 1 business day.