Returns & Exchanges
We hope you love your order, but if something isn’t quite right, we’re here to help.
Return & Exchange Policy
- Returns and exchanges must be requested within 14 days of delivery.
- Items must be unworn, unwashed, and in original packaging with tags attached.
- Final sale items and gift cards are non-refundable.
Exchanges
Need a different size or color? Eligible items can be exchanged within 14 days. Start your request using the link below.
Refunds
Once your return is received and approved, refunds are processed back to your original payment method within 5–7 business days.
Please note: shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping unless your item arrived damaged or incorrect. If that happens, email us at support@riversthreads.com with your order number and a photo of the issue.
Start a Return or Exchange
Submit your request through our return form here: